Boarding Guide
Admission requirements
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Vaccinated within the past 12 months OR;
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In possession of a titer test for proof of vaccine antibodies
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FIV and FeLV negative
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Sterilised if over 8 months of age
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Free from external & internal parasites
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In physically good health for the past 30 days and not exhibiting any symptoms of illness OR;
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If just recovered from an illness, a written note is provided by a licensed veterinarian declaring the cat to be free of infection
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Cat is clean and in good physical condition, nails are clipped.
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No displayed signs of aggression before toward strangers
* Cat Paradise Hotel reserves the right to refuse intake of any cat at check-in for any reason which may include: your cat appears sick, injured, in pain, displays aggressive behaviors, in extreme stress or puts the health and safety of any other cats and our staff at risk.
Required Documents
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Vaccination record
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Felv & Fiv Negative report
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Owner's IC
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Sterilisation record or Tipped Ears for rescued cats
Packing List
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Clean blanket or bed
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Their favourite toy
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A brush
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A pipette of Revolution for Cats or Kittens per feline guest (Or purchase from us)
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A secure transport crate or carrier lined with sanitary sheets
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Individually bagged and labelled meals
Check In & Out Policy
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Check-in timings from 2PM to 6PM daily
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Early check-in fees at 20$/hr (from 12pm -2pm)
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Cabins allocated according to the cat’s temperament. No choosing of cabins allowed.
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Check-out timings from 11AM - 1PM daily.
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Late check-out fees at 20$/hr (until 2pm)
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For late check-out, Cat will be housed temporarily in the carrier if all cabins are reserved.
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Cats not picked up by 2pm will be charged an additional day’s boarding rate.
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Cats not collected without prior notice to our staff 1 day before check-out will be deemed as abandoned, and a report will be made accordingly.
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Cancellation & Refund Policy
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We offer refunds at our discretion and after deduction of any expenses already incurred by us provided you cancel your booking 7 days before the commencement of the boarding of your pet. However, we have a strict non-refundable, non-cancellation, non-amendable policy in the following situations:
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Reservations made for the months of June, December and Chinese New Year
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After boarding your pet, you decide to check-out your pet before the expiry of the booked boarding, regardless of the reason.
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An administrative fee of 20% will be charged for any refund/cancellation